Refund Policy
At Kavaro.store, your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a 60-day money-back guarantee. Please review the details below to understand how to initiate a refund.
1. Eligibility for Refunds
1.1. To qualify for a refund:
- Your request must be made within 60 days from the date of purchase.
- The product must be in its original condition and packaging, unless defective or damaged upon arrival.
1.2. Refunds are not applicable for:
- Products damaged due to misuse or improper handling.
- Partial or missing components of the product.
2. How to Request a Refund
2.1. To initiate a refund, please contact our support team at support@kavaro.store with the following details:
- Order number
- Reason for the refund request
- Photos or videos (if applicable) to verify the issue
2.2. After your request is reviewed and approved, we will provide instructions on returning the product (if required).
3. Return Shipping
- Customers are responsible for the cost of return shipping unless the product is defective or the wrong item was received.
- We recommend using a trackable shipping service for your return.
4. Processing Your Refund
- Once we receive and inspect the returned product (if applicable), we will notify you about the approval or rejection of your refund.
- Approved refunds will be processed within 7-10 business days, and the amount will be credited back to your original payment method.
5. Exchanges
If you received a defective or damaged product, we are happy to offer a replacement instead of a refund. Please contact us at support@kavaro.store for assistance.
6. Contact Us
If you have any questions about our Refund Policy, please reach out to us at:
Kavaro Customer Support
Email: support@kavaro.store